FOR VIRTUAL RACE EVENTS

When do I get my finisher entitlements?

• For Medals Only Package, we will start sending out 1 day after the race ends.
• For Medal + Finisher T or Quote T, the delivery date will start sending out 1 week after the race ends.

• For Malaysia, estimated delivery time is 7-10 working days

How much is the delivery fee for virtual race event orders?

• We offer FREE DELIVERY throughout Malaysia for all orders above RM150.
  
  For orders below RM150, shipping fee is charged at flat rate basis:
  RM8 / West Malaysia
  RM10 / East Malaysia

• WE SHIP WORLDWIDE. 
  You may refer to the table below for the shipping fee and delivery time.
  
  
  

  Country	FLAT RATE					Delivery time (working days)	Shipped By
  Singapore, Brunei	RM30 /~SGD $10					3-5	SF EXPRESS
  Thailand	RM40 /~USD $10					3-5	DHL eCommerce
  Indonesia, Philippines, Vietnam, Cambodia	RM67 /~USD $16					1-3	DHL express
  Taiwan, Hong Kong, Macau, China	RM65 /~USD $16					3-6	SF EXPRESS
  South Korea, Japan	RM77 /~USD $18					1-3	DHL express
  Australia	RM45 /~USD $11					4-7	DHL eCommerce
  UK	RM70 /~USD $17					4-7	DHL eCommerce
  USA, Canada, New Zealand	RM90 /~USD $22					2-5	DHL express
  Others	RM150/-USD $36					2-5	DHL express

   *All shipping fee will be charged in Ringgit Malaysia (RM), the actual currency rate will be depend on your credit card issued bank.

  Please feel free contact us at sales@ultravrunner.com if you couldn’t find your country below.

***Do I still get my awards if I did not complete the race?

Events are based on a “No Completion, No Reward” policy. Hence, no Medal or Finisher T will be given for incomplete races. However, you will still receive the Quote T-shirt regardless of your completion status.

 

FOR QUOTE T

When do I get my Quote T orders?

• For Quote T, we will start sending out 3 days after the order makes
• For Malaysia, estimated delivery time is 7-10 working days

How much is the delivery fee for Quote T orders?

• We offer FREE DELIVERY throughout Malaysia for all orders above RM150. 

  For orders below RM150, shipping fee is charged at flat rate basis:
  RM8 / West Malaysia
  RM10 / East Malaysia

• WE SHIP WORLDWIDE. 
  You may refer to the table below for the shipping fee and delivery time.
  
  
  

  Country	FLAT RATE					Delivery time (working days)	Shipped By
  Singapore, Brunei	RM30 /~SGD $10					3-5	SF EXPRESS
  Thailand	RM40 /~USD $10					3-5	DHL eCommerce
  Indonesia, Philipines, Vietnam, Cambodia	RM67 /~USD $16					1-3	DHL express
  Taiwan, Hong Kong, Macau, China	RM65 /~USD $16					3-6	SF EXPRESS
  South Korea, Japan	RM77 /~USD $18					1-3	DHL express
  Australia	RM45 /~USD $11					4-7	DHL eCommerce
  UK	RM70 /~USD $17					4-7	DHL eCommerce
  USA, Canada, New Zealand	RM90 /~USD $22					2-5	DHL express
  Others	RM150/-USD $36					2-5	DHL express

   *All shipping fee will be charged in Ringgit Malaysia (RM), the actual currency rate will be depend on your credit card issued bank.

  Please feel free contact us at sales@ultravrunner.com if you couldn’t find your country below.

FOR COLLECTION

When do I get my collection orders?

For Collection Items, the delivery date is depends on your shipping method and destination. It is between 18 - 50 days

How much is the delivery fee for collection orders?

For Collection Items, the delivery fee is depends on your shipping method and destination. It is between Free - RM100++